COURSE DESCRIPTION
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Course Features
- Lectures 20
- Quizzes 13
- Duration 3 hours
- Skill level All levels
- Language English
- Students 9
- Certificate Yes
- Assessments Yes
Curriculum
- 9 Sections
- 20 Lessons
- 3 Hours
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- GrowthIncreasing revenue is crucial for HIC's profitability and growth. To achieve this, the company plans to offer ancillary services, which, with proper training and education, will enhance the client/agent experience and help protect clients' investments and their families' health and safety through comprehensive home inspections and ancillary reports.2
- Cross-Selling vs. UpsellingLearn the about cross-selling, upselling and how we combine the two for upgrading at HIC.4
- KNOW OUR SERVICESUnderstanding HIC's services is essential for effectively communicating their value to clients/agents. It enables us to tailor marketing strategies, address client and agent needs, and ensure the delivery of high-quality offerings, fostering long-term success and growth.15
- 3.0Current Services
- 3.1Termite
- 3.2Quick Quiz # 330 Minutes5 Questions
- 3.3Radon
- 3.4Quick Quiz # 430 Minutes5 Questions
- 3.5Mold
- 3.6Quick Quiz # 530 Minutes5 Questions
- 3.7Sewer Scope
- 3.8Quick Quiz # 630 Minutes10 Questions
- 3.9Infrared
- 3.10Quick Quiz # 730 Minutes5 Questions
- 3.11Pool
- 3.12Quick Quiz # 830 Minutes5 Questions
- 3.13Well & Water Testing
- 3.14Quick Quiz # 930 Minutes10 Questions
- PRESENT THE VALUEPresenting value and cost savings to clients/agents involves highlighting how our offerings meet their needs effectively, deliver benefits, and ultimately, help them save money and enhance their overall experience. This approach builds confidence and encourages long-lasting relationships.2
- KNOW OUR CUSTOMERSKnowing your customer is crucial when Upgrading That Inspection! because it allows you to tailor your offerings to their specific preferences, needs, and pain points. This personalized approach not only increases the likelihood of a successful upgrade but also enhances their overall experience, strengthening loyalty and trust.3
- OBJECTIONSOvercoming objections is vital in the upgrade process as it demonstrates your commitment to addressing client/agent concerns and finding solutions, ultimately paving the way for a successful transaction. By effectively handling objections, you can build trust, clarify misunderstandings, and ensure that potential clients feel confident in their decision to purchase the initial service. and upgrade.2
- EXAMPLESReview these examples for a better understanding of how you can successfully offer upgrades.2
- PRACTICEComplete the practice examples, record your responses and be ready to discuss at the next meeting.2
- FinalTime for your final exam to assess your understanding of the material that has been presented. Good Luck!1
