This course will discuss tools and skills that will help you to effectively handling complaints.
We will review the nature of complaints, techniques for addressing them, finding solutions, and dealing with difficult people.
Course Features
- Lectures 9
- Quiz 1
- Duration 5 hours
- Skill level All levels
- Language English
- Students 3
- Certificate Yes
- Assessments Yes
Curriculum
- 4 Sections
- 9 Lessons
- Lifetime
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- Client & Agent Complaints3
- Complaint HandlingIn this section you will learn the role of active listening and empathy when addressing complaints.3
- Dealing with Difficult Clients & AgentsIn the home inspection industry, acknowledging and addressing complaints with a sincere and empathetic approach is crucial in fostering positive relationships. In this section we will discuss techniques that will assist you when addressing compliants.2
- Post-Resolution & Improvement2
